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Your post is a great sysnthesis of the problem, which have already taken advantage of to respond to your conclusion that "Leaders need to make viable plans and start engaging the public."
To learn how to engage the public, there is a need to plan a change from the Investor Own Utilities Architecture Framework to the Electricity Without Price Control Architecture Framework. Please take a look at the post with the heading "So Long IOUs-AF Part V," under the EWPC article "The Deadly Sin of State Regulators on the Smart Grid (please hit the link http://www.energyblogs.com/ewpc/index.cfm/2009/7/5... )."