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The capital investment required for modernizing the legacy components, has been the major hindrance in developing a smarter grid. Now, it is possible to realize a part of the vision with smarter assets and service technicians supported with mobile devices for productivity augmentation.

Next generation service technicians have higher productivity in asset monitoring by using a confluence of technologies such as Augmented Reality (AR), Virtual assistance, Voice-to-Text, QR Code/barcode reader, Beacons, and smartphone/ tablet features including Camera, and GPS to empower field service personnel to work effectively and communicate quickly. 

A few examples are:

Uribeacons promoted by Google can help to track each field asset, by relating to a unique resource identifier (URI). These are website links that can be accessed by mobile devices to retrieve historical information related to maintenance and services.

Augmented Reality (AR) applications on smart glass enables the field service engineer to combine information such as that available in a reference manual, along with the currently measured temperature and humidity data near the transformer (using sensors), to take any corrective actions of repair/ maintenance.

Smart Glasses can also help in video and voice collaboration with experts in remote locations by using the camera of phone for sending live feed. This would result in faster repairs and saves the expense of flying an expert to the site to help. These collaborations can be recorded and stored as reference material for future jobs, as well as video evidence for use in future in-depth investigations.

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