Reaching Out to Customers in Troubled Financial Times
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Article Summary:
Reaching Out to Customers in Troubled Financial Times -
Many electric and gas utilities reported record numbers of customer arrearages and disconnections in late 2008 and early 2009. Although the U.S. Congress doubled the Low Income Home Energy Assistance Program (LIHEAP) funds to $5.1 billion, 2009 may be unique in terms of the number of consumers having difficulty paying their utility bills.