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The processes and technologies necessary to run a successful utility business.

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The processes and systems to enable world-class customer care in an energy utility environment, including the bill to payment process, CIS, CRM and Call Centers.

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Covers the financial and general aspects of utility business, including mergers, acquisitions, and divestitures.

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Emissions trading specifically for carbon dioxide.

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Human resources and professinal development in the utility industry.

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Information technologies used in utility business operations.

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Covers federal, state, and local legislation, regulation, and legal matters related to energy utilities.

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Strategies, processes and information technologies (IT) for managing utility assets, risks, investments in clean power, and energy trading.



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How Analytics Can Drive Superior Customer Engagement and Improved Performance for Integrated Demand Response and Energy Efficiency Programs

Wednesday Feb 24, 2016 - 12:00 AM Eastern - Virtual Event

As utilities increasingly embrace Wi-Fi connected thermostats to implement integrated demand response and energy programs, it is important to sustainably engage customers. more...

TCPA: What Utilities Need to Know About the FCC Rulings

Wednesday Feb 24, 2016 - 2:00 PM Eastern - Webinar - ON24 Platform, VA - United States

It just got more expensive to dial the wrong number. In 2015, the FCC released a package of declaratory rulings under the Telephone Consumer Protection Act (TCPA) that changed the landscape for utility companies. The rulings provided clarity on how more...

 

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