It may seem obvious that people who can choose their electric provider are more satisfied with their service than those who don’t have a choice. But, that hasn’t always been the case in Texas.
According to JD Power, however, it is now official. Texans in deregulated parts of the state for the first time report more satisfaction with their electric provider than those in non-deregulated areas that are stuck with monopoly providers.
According to JD Powers, electric rates are the most important factor in determining customer satisfaction; although other measures such as billing and customer service went into the ranking.
Satisfaction ratings reported by Texas consumers in deregulated areas where higher than both those for Texans in non-deregulated areas as well as the national average.
It should come as no surprise that Texan’s are more satisfied with their choices of electricity providers and electricity plans. Deregulation coupled with smart meter technology has enabled a wide range of options for Texas consumers including 100% renewable energy plans, long term fixed rate plans, and prepaid electricity plans
For the third consecutive year Champion Energy customers reported the highest satisfaction rankings while Bounce Energy also scored 5 out of 5 overall.
TXU Energy had a middle of the road score with 3 out of 5 dots in every category.